Customer Service

The company has established a professional after-sales service center and set up a regional office. There is a professional after-sales team serving customers in the surrounding mining areas all the year round, paying regular return visits, and promptly solving equipment problems raised by users.

1. In order to ensure the correct installation, start-up, safe operation and performance indicators of the supplied materials, as well as mutual work contact, our company sends a number of qualified professional service personnel to the site for service.

On-site technical services:

NO.

 Technical service content Planned person days Composition of dispatched personnel Notes
Title Number of people

1

 Guide installation As needed Engineer

1-2

/

2

 Assist in debugging As needed Engineer

1-2

/

3

 Assist in performance testing As needed Engineer

1-2

/

4

 Assist in delivery acceptance As needed Engineer

1-2

/

1, in accordance with the requirements of the technical agreement to provide free technical information and bidding goods production, supply, and on-site guidance installation and commissioning.

2. Assign experienced technicians to the site to provide technical services in accordance with the agreement of the technical agreement, and be responsible for solving the quality problems found in the installation, commissioning and trial operation of the contract goods.

3. When the user requests us to provide on-site service, our technical personnel shall give a reply within 2 hours after receiving the notice from the user and arrive at the site within 24 hours. Unless otherwise agreed in the Technical Agreement (if any).

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2. training guidance, on-site guidance, installation and commissioning, acceptance commitment:

NO.

Technical service content

 Planned days Composition of dispatched personnel location Notes
Title Number of people

1

 Assist in product installation and debugging As needed Engineer

1-2

 Scene

/

2

 Assist in inspection and maintenance As needed Engineer

1-2

 Scene

/

3

 Assist in trial operation cooperation As needed Engineer

1-2

 Scene

/

4

 Disposal methods for quality and technical failures As needed Engineer

1-2

 Scene

/

1. Training is provided free of charge.

2. Free on-site guidance for installation, commissioning and acceptance.

3. Conditions of our company's on-site service personnel:

(1) Abide by laws and regulations, abide by the rules and regulations on the site, and be familiar with and master the rules and regulations on safety on the site.

(2) Strong sense of responsibility, good health and adaptation to on-site working conditions.

(3) Understand the design of contract materials, be familiar with its structure, have the same or similar field work experience for more than three years, and be able to conduct field guidance correctly.